Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at alicia@aliciakite.com. Please note that returns will need to be sent to the following address: Sycamore Lodge, Hardigate Road, Cropwell Butler NG12 3AH
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alicia@aliciakite.com.
We must receive goods at Sycamore Lodge Hardigate Road, Cropwell Butler NG12 3AH, within 7 days of receiving a returns confirmation email and return them in their original condition, and where possible, original packaging. You will find a seal strip which will fasten your return box securely:
- Please note that it is your responsibility to cover postage costs for returns. You should ensure that the goods are fully insured, as proof of normal posting does not cover goods that are lost or damaged in transit.
- All returned goods remain the customer’s responsibility until they reach Alicia Kite office.
- We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alicia@aliciakite.com